Quadro Quadro4x User's Guide download pdf (Page 33)

Quadro Manual III: Extension User's Guide Extension User’s Menus

Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x) 33

The Allow access to Shared Mailbox for enabled extensions checkbox is used to share the mailbox of the current extension to all enabled

extensions in the Many Extensions Ringing list. With this option selected, all enabled extensions in this list will have a direct access to the current

extension’s mailbox without password authentication. For details on how to access Shared Mailboxes, see Quadro’s Feature Codes

Call Forwarding

Quadro offers the following types of call forwarding:

• Unconditional - all incoming calls from the certain caller will be forwarded to the defined destinations.

• Busy - calls from the certain caller will be forwarded to the defined destinations only when called extension is busy with another call.

• No Answer - calls from the certain caller will be forwarded to the defined destinations only when called extension is unable to answer the

incoming call. No answer timeout is configured from the General Settings

page.

• Busy Unregistered/Inaccessible Call Forwarding - calls from the certain caller will be forwarded to the listed destinations when called IP

phone is not registered on the Quadro or when it is unreachable, e.g. due to IP phone reboot or network problems. This call forwarding

type is only available for extensions attached to IP lines.

The following rules are applicable to all call forwarding types:

• By setting up unconditional call forwarding service, Many Extension Ringing and Call Hunting services will be automatically disabled.

The exception is cases when unconditional call forwarding is enabled from the handset (see Feature Codes).

• PSTN destinations (with PSTN or Auto call type) have priority in Forward to list. If there are different destinations in the Forward to list,

the call will be forwarded to PSTN destination (in the same time any available SIP or PBX destinations will receive a short ring). If the

PSTN destination was not successful, the next PSTN destination will be dialed, otherwise if there are no more PSTN destinations in the

table, the call will be forwarded to any available SIP and PBX destinations simultaneously.

• If there are multiple entries with any combination of PBX or SIP call types, then all destinations will ring simultaneously and the call will be

established with the destination that will pick up the call the first.

• Unconditional call forwarding service has higher priority versus to other forwarding types, i.e. when Unconditional Call Forwarding is

enabled, Busy Forwarding and No Answer Forwarding services will not work even if they are enabled. In the meantime, Busy Forwarding

can work in conjunction with No Answer Forwarding and vice versa.

Unconditional Call Forwarding

Unconditional Call Forwarding is a service of Quadro that allows the automatic unconditional transfer of incoming calls to a variety of other

destinations.

The Enable Service checkbox selection activates the unconditional call forwarding service on the current extension.

The table displayed here lists the destinations where the incoming call from a particular caller should be unconditionally forwarded.

Enable/Disable functional button is used to enable/disable the corresponding forwarding destinations. This is helpful to avoid removing forwarding

destination(s) if they are not applicable at the moment.

Add opens the Add Entry page to add forwarding destinations.

It consists of the following components:

Call Type lists the available call types:

• PBX - forwarding destination is a local Quadro extensions

or Auto Attendant

• SIP – forwarding destination is reached through a SIP

server

• PSTN – forwarding destination is a PSTN user

• Auto – used for undefined call types. In this case, the

routing pattern will be considered and parsed through the

Local Routing Table

The Forward To text field requires the SIP address (see chapter

Entering SIP Addresses Correctly

), a PBX extension or a PSTN

number, where an incoming call from a certain caller should be

unconditionally forwarded. If the address already exists in the

table, selecting Save will display the error “Caller address

already exists”. A wildcard is allowed in this field (see chapter

Entering SIP Addresses Correctly

). Entering “*” as PBX or PSTN

addresses will apply the configuration of Caller ID Based

services to all extensions or PSTN users.

The extension number should be inserted in the Forward To

text field for the PBX call type. The PSTN number length

depends on the area code and phone number.

Fig. III-29 Unconditional Call Forwarding page

Fig. III-30 Call Forwarding – Add Entry page

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Quadro Quadro4x User's Guide Page 33

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