Quadro Quadro4L Installation Guide download pdf (Page 56)

Quadro6L/4L Manual I: Installation Guide Appendix: Checking the Connections

Basic Tests:

Checking for physical link: no WAN link

Please check the physical connection of the WAN interface. Cable not

plugged or broken?

Test failed.

If diagnostics are successful, but you are still unable to place a call to 899# then check the

SIP registration status.

Open the SIP Registration Status page using the Quadro management System menu item

Status. Besides the SIP registration information for the auto attendant and each connected

extension, the Detected Connection Type is shown. If Quadro is placed behind a NAT

router and the STUN is enabled, the detected connection type and the IP address of this

router's WAN port are displayed.

Fig. l- 52: SIP Registration Status page

Quadro cannot work behind your router if Detected Connection Type is one of the follow-

ing:

• Unknown connection - unexpected error

• Symmetric NAT

• Symmetric Firewall

• Blocked UDP

If you get one of the above mentioned Detected Connection Types, either connect the Qu-

adro in front of the router, or configure NAT traversal manually as explained in Appendix:

Configuring NAT Traversal

If you are unable to resolve your problems, please send us a technical support request on

the Support section of http://www.epygi.com/

. Please prepare a system log file and at-

tach it to your request.

To download the system logs, open the System Diagnostics page from System menu Di-

agnostics and click Download System Logs.

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Quadro Quadro4L Installation Guide Page 56