Quadro SW-Version 4.1.x User's Guide download pdf (Page 11)

Quadro Manual III: Extension User's Guide Quadro’s Auto Attendant Services

Quadro2x, 2xi, Quadro4x, 4xi, 4xa, Quadro16x, 16xi; (SW Version 4.1.x) 11

Quadro’s Auto Attendant Services

Quadro’s Auto Attendant provides remote access to the Quadro voice connectivity services. Specifically, it supports remote connection to Quadro

extensions along with their mailboxes and making pass-through calls to other destinations. Remote access to the Quadro auto attendant is possible

through IP and PSTN calls.

Quadro’s Auto Attendant can be accessed locally, remotely from the IP network (by dialing Auto Attendant’s SIP address) and from the PSTN

network (by dialing Quadro’s PSTN number) if the calls addressed to the Quadro’s PSTN number are routed to the Auto Attendant.

Attention: If the Auto Attendant authentication attempts fail consecutively five times, Quadro’s Auto Attendant will become unavailable for the next 5

minutes.

The Auto Attendant services are divided several feature groups, but only Connection Service and Extensions Directory are supported by the

voice messages which helps the caller to navigate within the area using the telephone handset buttons. Other services are available using the

appropriate call code, but are not supported by voice messages. Thus, they are hidden for external callers.

Connection Service provides access to all extensions of the Quadro

device without restrictions. All Quadro extensions may call each other

dialing the extension number. All external callers (using PSTN or IP calling)

can reach each Quadro extension dialing Quadro’s phone number and

using the Auto Attendant’s voice menu to be connected to the desired

extension by entering the extension number.

Remote Enquiry allows access to the mailboxes of Quadro’s extensions

(both, active or inactive) in order for example to check the voice messages

left for an absent user. The mailbox may be protected by a user password

(optional, set by the system administrator or user).

You may remotely access your mailbox dialing Quadro’s phone number

and using the Auto Attendant’s voice menu (key

a

for Voice Mail) and

entering your password (if any). To navigate within your voice mails use the

Voice Mailbox service call codes (for example dial 8 to hear the last

message in your mailbox).

Call Relay

The Quadro Auto Attendant is registered at Epygi’s SIP server by default.

It may be used similar to a private switching center if the Auto Attendant is

routed to a particular telephone line (FXO, ISDN or E1/T1) as a “default

user”. It then allows, for example, establishing cost-saving long-distance

calls via PSTN to the Quadro Auto Attendant at the United States

headquarters, via IP to the remote Quadro Auto Attendant in the Office

Asia or via PSTN to the other desired destinations (see Quadro’s Feature

Codes).

Access to Call Relay needs authorization.

Remote Configuration Menu

This menu allows extension owners to remotely enable/disable the Unconditional Call Forwarding service for all callers on the corresponding

extension, as well as to change the certain forwarding number in the Unconditional Call Forwarding table. This menu requires extension

authorization. For more details about the access key combinations, see

Forwarding Management.

Call Back

With the Quadro's Call Back service the PSTN callers can save the call

charge when calling to/through the Quadro to the third party IP or PSTN

destinations. The Quadro allows you to configure a list of those trusted

PSTN callers that are allowed to make free of charge calls. Two types of

Call Back configurations are available on the Quadro: Pre-configured

Call Back and Remote Call Back Configuration.

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Quadro SW-Version 4.1.x User's Guide Page 11

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