Quadro SW-Version 4.1.x User's Guide download pdf (Page 24)

Quadro Manual III: Extension User's Guide Extension User’s Menus

Quadro2x, 2xi, Quadro4x, 4xi, 4xa, Quadro16x, 16xi; (SW Version 4.1.x) 24

Your Extension

Fig.III-10 Your Extension menu in Dynamo theme Fig. III-11 Your Extension menu in Plain Theme

Call Statistics

The Call Statistics page collects the call events and their parameters over the Quadro, i.e. incoming and outgoing calls reporting. It contains three

tables and provides reports on successful, not successful and missed incoming and outgoing calls for the current extension only. This page also

allows you to filter the collected Call Statistics based on various criteria. The search components are as follows:

The From and To text fields are used to search by date and

time. The data must be inserted in the following format: dd-

mm-yyyy hh:mm:ss or dd-Mon-yyyy hh:mm:ss. The From field

must indicate an earlier date and time from that which is

indicated in the To field. If the entered data is not an earlier

date and time, the “Minimal date should be less than maximal

date” error message prevents statistics from filtering.

The From and To drop down lists are used to search by

duration. The duration needs to be specified from the listed

values. The From field must indicate a shorter duration than

the To field. If the entered data is a larger duration, the

“Minimal duration should be less than maximal duration” error

message prevents statistics from filtering.

Called Phone requires the called party’s SIP address,

extension or PSTN number as a search criteria.

Calling Phone requires the caller party’s SIP address,

extension or PSTN number as a search criteria. For both

Called and Calling Phone wildcards are available (see

chapter

Entering a SIP Addresses correctly). If the defined

caller or called addresses are inserted incorrectly the “Calling

(Called) address is incorrect” error message will prevent

filtering.

Fig. III-12 Extension’s Call Statistics page

The Call Statistics - Successful Calls, Call Statistics - Missed Calls and Call Statistics - NonSuccessful Calls tables list the successful, missed

and not successful incoming and outgoing calls and their parameters (Call Start Time, Call durations, Calling and Called phones) for each

corresponding extension. Each column heading in the tables are created as links. By clicking on a column heading, the table will be sorted by the

selected column. After the sorting (ascending or descending) arrows will be displayed next to the column heading.

Number or records displays the current number of statistics entries in the table. For successful calls, Total Duration, Maximum Duration,

Average Duration and Minimum Duration are displayed at the top of the table.

The Filter performs a search procedure according to the selected criteria. The search may be conducted with several criteria at the same time.

The Download Call Statistics links are available below all Call Statistics tables and allows you to download the displayed call statistics in a text file.

To Filter the Statistics

1. Enter the desired search criteria.

2. Click on the Filter button to search call reports within the Call Statistics table.

Please Note: To return to the complete statistics table clear all search criteria and press Filter.

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Quadro SW-Version 4.1.x User's Guide Page 24

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