Quadro Quadro16xi Installation Guide download pdf (Page 65)

Quadro Manual II: Administrator's Guide Administrator’s Menus

Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x) 64

• Send to FTP functional button is used to move one or more selected recordings to the FTP server configured from Recording Storage

Settings in Recording Box Extension Settings

page.

• New recordings field shows the number of newly done call recordings since the user's last access to the voice mailbox.

• All recordings field shows the number of all recordings existing in the Recording Box.

Recording Box table displays the following information:

• Status - indicates whether the call recording is New and not yet played. New recordings are displayed in bold font.

• Caller – is the address of the caller of the recorded call.

• Callee – is the address of the called party of the recorded call.

• Date & Time – is the call recording start date and time.

• Message – indicates call recording duration (in minutes/seconds) and a speaker sign used to play (using any available media player

supported by your Operation System) the recording or to download the audio file to the PC.

The column headings of the voice mail tables are created as a link. By clicking on the column heading the table will be sorted by the selected

column. Upon sorting (ascending, descending) arrows will be displayed next to the column heading. Each row in the Voice Mailbox tables can be

selected by a checkbox for editing, deleting or marking.

Delete removes the selected recording(s).

Select All checks all existing entries in the table.

Inverse Selection inverses the current selection (if no entries are selected, clicking on inverse selection will check all entries).

To Play a Call Recording

1. Click on the speaker icon of the corresponding recorded call.

2. Depending on you browser’s settings the .wav file will be played directly or an application will ask you to save the .wav file on the local PC. In

the second option, please specify the path and run the media file from the specified location to play it.

To Delete a Call Recording

1. Select the checkbox of the corresponding record(s) in the Recording Box table that should to be deleted. Click on Select all if all records

should to be deleted.

2. Select the Delete button.

3. Confirm the deletion with Yes. The selected recordings will be deleted. To abort the deletion and keep the recordings in the inbox, select No.

Receptionist Management

The receptionist feature on the Quadro offers a variety of services to manipulate with multiple calls, to keep the calls in the queue with the

perspective to be answered by the receptionist and finally to be forwarded to the corresponding destination, if needed.

The following services are available to the receptionist:

• Call Queue

• Extension Status

• Call Interception

• Voicemail Transfer

• Multi-Company Receptionist

Call Queue

This feature allows keeping multiple incoming calls in the queue when being on the line and to answer calls in the order they have been received.

The usage of this service is not limited to receptionist only and can also be used by the extension user, if configured correspondingly.

The configuration of the Call Queue feature is done from the Extensions Management

– Edit Entry page where the length of the call queue and the

call queue appearance is defined. When the Call Queue service is enabled, the second arriving call to the receptionist/extension user will be either

set into the queue (if call queue appearance is 1) or will be ringing in the background of the active call (if call waiting is enabled for the user and the

call queue appearance value is greater than 1). If the call ringing in the background isn’t answered, it will be transferred to the user’s voice mailbox

or, if no answer forwarding is enabled, it will be forwarded to the corresponding destination.

If the call is set into the queue, the caller will hear a message asking them to wait until the call will be answered. Once the receptionist or extension

user terminates the call, the next call in the queue will ring to the user.

For regular FXS users, indication about the callers in the queue is through the Call Waiting service (see Manual III-Extension Users Guide). When a

new caller arrives to the call queue, the phone display (if available) of the phone connected to the FXS will display the total number of callers in the

queue along with the name/phone number of the last caller.

Extension Status

Quadro provides the possibility of controlling and determining the actual state of the managers phones’ through the receptionist’s IP phone

(configuration of the IP phone is done automatically by Quadro through the Receptionist Phone Configuration Wizard). A programmable key on the

receptionist’s IP phone that is assigned to the corresponding manager will blink when an incoming call to the manager’s phone is currently ringing.

The key lamp will be ON when manager is on a call and will be OFF if the manager’s phone is in the idle state. The extension status can be watched

(viewed) by the receptionist to determine the availability of managers for incoming call transfers to them.

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Quadro Quadro16xi Installation Guide Page 65

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