Quadro Quadro16xi Installation Guide download pdf (Page 66)

Quadro Manual II: Administrator's Guide Administrator’s Menus

Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x) 65

Call Interception

To use Call Interception service, the managers’ phones watch option should be enabled and each manager should have a programmable key

assigned on the receptionist’s IP phone. This is performed automatically by Quadro through the Receptionist Phone Configuration Wizard.

When an incoming call addressed to the certain manager comes in, the receptionist can see the corresponding programmable key blinking and the

caller’s ID on the phone’s display. The receptionist is able to intercept the incoming call by pressing the blinking key. The caller will then be

connected to the receptionist. If the receptionist does not answer the call addressed to the manager, and if the manager does not answer it either,

the call will be directed to the manager’s voice mailbox if it is enabled. If the manager’s voice mailbox is not enabled, the call will be disconnected.

Kickback

Quadro allows the receptionist to forward the incoming calls to the manager’s extension and if there is no answer or if the called extension is busy on

another call, the call is returned to the receptionist’s phone, instead of getting into Voice Mail Service or being disconnected. To use this service,

receptionist should simply transfer the incoming call to the local extension. In case of no answer or busy, the call will automatically get back to the

receptionist.

Voicemail Transfer

Quadro allows the receptionist or extension user to forward incoming calls directly to the voice mail of the other attached extension. To do so, an

appropriate routing pattern should be added to the Call Routing table. Hence, when transferring a call to the assigned extension, incoming call will

directly go to the extension’s voice mailbox.

Multi-Company Receptionist

Quadro provides the possibility to use a single IP phone to manage the receptionist’s features for multiple companies at the same time. To do so, the

incoming line appearance for the phone should be created, attached to the IP line of the IP phone and be labeled to the corresponding company

name. Being busy with a call related to one company, the receptionist is able to also receive the calls related to other companies. While calls are

ringing in the background, the receptionist can switch between the incoming calls. If the receptionist does not answer the incoming calls, and if the

Call Queue service is enabled on the extensions, the incoming calls will be stored in the queue specific for each company line.

The Receptionist Management page allows you to configure

IP phones to be used as a receptionist on the Quadro. This

page contains the list of configured receptionists with

information about the attached IP lines and watched extensions.

Fig. II-112: Receptionist Management page

Add opens the Receptionist Phone Configuration Wizard where the new receptionist phone can be created and configured. The wizard consists

of several pages.

The Receptionist Phone Configuration Wizard – IP Phone

Model page has the following components:

The Description text field requires the description of the

receptionist to be configured.

The Phone Model drop down list is used to select the IP phone

model to be used by the receptionist.

The MAC Address text fields require the MAC Address of the

corresponding IP phone.

Based on the selected IP phone model and the inserted MAC

Address, the IP phone can be automatically configured by

simple reset/reboot (for more information about IP phone

configuration, refer to the corresponding IP phone’s users

manual).

The Attached IP Lines text field requires the numbers of

Quadro’s IP lines used by the receptionist. The IP lines should

be separated by commas.

Fig. II-113: Receptionist Phone Configuration Wizard – Phone Model

The Use Session Timer enables the SIP session timer for the IP lines specified in the Attached IP Lines text field. This checkbox enables

advanced mechanisms for connection activity checking. This option allows both user agents and proxies to determine if the SIP session is still active.

The Use Kickback checkbox enables the kickback service on the corresponding receptionist. When this service is enabled, if receptionist transfers

the incoming calls to the extension and if there is no answer or if the called extension is busy on another call, the call is returned to the receptionist’s

phone, instead of getting into Voice Mail Service or being disconnected. To use this service, receptionist should simply transfer the incoming call to

the local extension. In case of no answer or busy, the call will automatically get back to the receptionist. When this service is not enabled, the

incoming call will reach the Voice Mail Service or the call queue of the called extension, depending on the extension user’s configuration.

1 2 ... 61 62 63 64 65 66 67 68 69 70 71 ... 149 150

Comments to this Manuals

No comments

Quadro Quadro16xi Installation Guide Page 66

Comments to this Manuals

Related products and manuals for Premise Branch Exchange (PBX) systems Quadro Quadro16xi