Quadro Quadro16xi Installation Guide download pdf (Page 46)

Quadro Manual II: Administrator's Guide Administrator’s Menus

Quadro2x, 2xi, Quadro4x, 4xi, Quadro16x, 16xi; (SW Version 5.2.x) 45

The Hot Desking Automatic Logout section is used to configure Hot Desking functionality expiration on the corresponding extension. This may be

useful when someone who logged in to the public phone with this extension forgot to log out after using it. With this option enabled, once the

expiration time arrives, the extension will automatically log out from the public phone.

The following options are available:

• Never – the extension will never expire and will remain logged in to the public phone.

• After the defined period of time – requires the period after which the extension will automatically log out from the public phone.

• At the certain moment – requires the moment (hour and minute) when the extension will automatically log out from the public phone.

5. Call Queue Settings

This group is used to configure the Call Queue service that allows multiple incoming calls to be kept in the queue when being on the line and

enables the calls to be answered in the order they have been received. This feature can be also used within Receptionist Managemen

t (see

below for more details).

The Enable checkbox activates the Call Queue functionality on

the extension.

The Call Queue Size text field requires the length of the call

queue. This is the maximum number of calls that will be

accepted into the queue and kept on hold while the extension

user is on a call. If a maximum number of calls are already held

in the call queue, the next incoming call will be routed to the

extension’s Voice Mail, if enabled, or will be disconnected.

Please Note: By configuring Call Queue size, Call Forwarding if

Busy and Voice Mail telephony services will not take effect on

the corresponding extension until the call queue is not filled.

These telephony services will affect only the calls out of the call

queue.

The Max Call Queue Appearance text field requires the

maximum number of active calls on the line. For example, if 1 is

configured in this field and the extension is in use, the next

incoming call will go to the call queue. If 2 is configured in this

field and extension is in use, the next incoming call alert will be

heard in the background (if Call Waiting service is enabled on

the corresponding extension) and the extension will hold the first

call to answer the second one or they can be joined for a call

conference. However, the next incoming call will again go to the

call queue.

Enable Redirection checkbox is used to enable the call

redirection to the other destination after some time spent in the

queue. This will avoid the caller to wait in the queue for too long.

This checkbox selection enables the following components:

Fig. II-81: Extensions Management - Edit Entry – Call Queue Settings page

Call Queue Message Repetition Count text field requires the number of call queue messages (played during the caller is in the queue) after

which the call in the queue will be automatically redirected to the destination defined below.

Call Type lists the available call types:

• PBX - local calls to Quadro’s extensions

• SIP – calls through a SIP server

• PSTN – calls to a global telephone network

• Auto – used for undefined call types. The destination (independent on whether it is a PBX number, a SIP address or a PSTN number) will

be reached through the Call Routing Table.

The Address text field is used to define the address where the call will be redirected. The value in this field is strictly dependent on the Call

Type defined in the same named drop down list. If the PBX call type is selected, the Quadro extension number should be defined in this field.

For the SIP call type, the SIP address should be defined, for the PSTN call type, the PSTN user number should be defined here. For the Auto

call type, a routing pattern needs to be defined.

Upload new call queue welcome message allows updating the active Call Queue welcome message (played when a caller joins the extension’s

call queue), downloading it to the PC, or restoring the default one.

The Remove call queue welcome message functional link appears only when the custom call queue welcome message is already uploaded and is

used to remove it and restore the default call queue welcome message.

The Download call queue welcome message functional link appears only when the custom call queue welcome message is already uploaded and

is used to download it to PC and opens the file chooser window where the saving location can be specified.

Upload new call queue message allows updating the active call queue message (played when a caller is being held in the queue), downloading it

to the PC, or restoring the default one.

The Remove call queue message functional link appears only when the custom call queue message is already uploaded and is used to remove it

and restore the default call queue welcome message.

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Quadro Quadro16xi Installation Guide Page 46

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